Contact & Service

Our Commitment to Your Satisfaction

At Vitality & Glow Premium, your satisfaction is our top priority. We stand behind the quality of our products and services with a comprehensive return and exchange policy.

Products:

• 30-day return window from purchase date
• Items must be in original packaging and unused condition
• Original receipt or proof of purchase required
• Free return shipping for defective items

Services:

• 24-hour cancellation policy for appointments
• Rescheduling available up to 2 hours before appointment
• Satisfaction guarantee on all treatments
• Complimentary touch-up within 7 days for certain services

To initiate a return or exchange, please contact us at [email protected] or call +420 312 01 33 13.

We're Here to Help

Our dedicated customer service team is available during business hours to assist you with any questions or concerns.

What We Can Help With

• Appointment scheduling and rescheduling
• Service recommendations and consultations
• Product information and usage guidance
• Return and exchange requests
• Billing and payment inquiries
• Technical support for online bookings
• Feedback and complaints
• Partnership and collaboration inquiries

Fast & Reliable Delivery

We offer fast, secure shipping throughout Czech Republic and select European countries. All orders are carefully packaged to ensure your products arrive in perfect condition.

Shipping Options:

Shipping Policy Details:

• Packaging: Eco-friendly, recyclable materials
• Tracking: Real-time updates via email and SMS
• Insurance: Full coverage on all shipments
• Returns: Pre-paid return labels for defective items
• International: Available to select EU countries

Easy Booking & Flexible Policies

Book your wellness journey with confidence. We offer flexible scheduling and clear policies to ensure a smooth experience.

How to Book:

Cancellation & Rescheduling:

• 24+ hours notice: Free cancellation or rescheduling
• 2-24 hours notice: 50% cancellation fee
• Less than 2 hours: Full charge applies
• Weather emergencies: Flexible rebooking available

Arrival Policy:

• Please arrive 15 minutes early for first-time appointments
• Late arrivals may result in shortened treatment time
• We respect your time and aim to start on schedule

Your Privacy is Our Priority

We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Information We Collect:

• Contact information (name, email, phone)
• Health information (for service customization)
• Payment information (processed securely)
• Website usage data (analytics)

How We Use Your Information:

• Providing personalized wellness services
• Processing appointments and payments
• Sending service updates and promotional offers
• Improving our services and website

Your Rights:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to legal requirements)
• Opt-out of marketing communications